Shipping & Delivery Policy

Delivering Better Water, With Care

At Luna Filters, we believe better water makes a meaningful difference in everyday life. Every order represents an important investment in your home, and we take pride in helping you make that investment with confidence.

From carefully preparing your equipment to providing support when you need it, our focus is on delivering quality water treatment systems and a seamless customer experience.

Shipping Rates & Transparency

Shipping rates are calculated at checkout based on your delivery location, package weight, dimensions, and applicable shipping or handling charges.

Larger water filtration systems may require specialized shipping services due to their size and weight.

All applicable shipping charges will be presented before completing your purchase.

Order Processing & Preparation

Each order is prepared with attention to detail to help ensure your equipment arrives safely.

Certain whole-house water filtration systems and water softeners may require component preparation, assembly, or additional packaging.

Processing times vary depending on product availability and preparation requirements.

If a shipping delay occurs, we will communicate the appropriate updates and options in accordance with applicable consumer protection requirements.

Multiple-Package Shipments

To help protect your equipment during transportation, some systems ship in multiple packages.

Depending on your order, shipments may include:

• Water treatment tanks

• Control valves

• Filtration media

• Brine tanks

• Plumbing connections and accessories

Packages may arrive separately or on different delivery dates.

If you have questions about your shipment or its contents, our team is available to assist.

Tracking Your Order

Once your order ships, tracking information will be provided by email when available.

Tracking updates may take additional time to appear after a carrier receives your package.

Damaged, Missing, or Incorrect Shipments

While we carefully prepare and package our equipment, unexpected issues can occasionally occur during transportation.

If your order arrives damaged, incomplete, or incorrect, please contact us with your order number, a description of the issue, and photographs when available.

Our team will review the situation and help determine an appropriate resolution, which may include replacement components, repair assistance, replacement equipment, or a refund.

Our priority is ensuring you receive the equipment you ordered and have the support needed to put it to use.

All applicable consumer rights and remedies will be respected.

Freight & Large Equipment Deliveries

Oversized or heavy equipment may require freight transportation or special delivery arrangements.

Depending on the shipment, curbside delivery or additional unloading services may apply.

Any applicable delivery requirements and charges will be communicated before purchase.

Returns & Return Shipping

Eligible unused and uninstalled products may qualify for voluntary return within 14 days of delivery, subject to our Refund & Return Policy.

Approved voluntary returns are subject to a 15% restocking fee, and customers are responsible for voluntary return shipping costs.

Damaged, defective, or incorrectly supplied items are handled separately in accordance with applicable consumer rights.

Please refer to our complete Refund & Return Policy for additional information.

Customer Support

Whether you need assistance with tracking, delivery, or an order-related concern, our team is here to help.

Thank you for choosing Luna Filters and trusting us with your water treatment needs.

Better Water. Better Living. Better Customer Care. Luna Filters. Control the Water Around You.

Email: lunafiltration@gmail.com

Phone: 469-578-0577

Website: www.lunafilters.com

Nothing in this policy limits consumer rights or remedies protected by applicable law.